Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: 25 August 2026

At Hi Tech Aqua Solutions, we strive to provide reliable and professional RO water purifier repair and maintenance services. This policy explains the cancellation and refund terms applicable to our services.

1. Service Booking Cancellation

Customers may request cancellation of a scheduled service appointment by contacting us through our official phone number or email.

We recommend cancelling or rescheduling the appointment as early as possible.

2. Cancellation Before Technician Visit

If a service appointment is cancelled before the technician has been dispatched or visited the customer location, no service charge may apply, subject to the specific booking terms.

3. Cancellation After Technician Visit

If a technician has already visited the customer location and performed inspection, diagnosis or other service-related work, the applicable visiting or inspection charges may not be refundable.

4. Repair Service Charges

Once a repair service has been completed with the customer’s approval, service and labour charges are generally non-refundable.

If you experience an issue related to the same repair work, please contact us within the applicable service warranty period so we can review the concern.

5. Spare Parts and Filters

Replacement filters and spare parts may be non-refundable after:

• Installation

• Usage

• Opening or removal from original condition

If a spare part is defective at the time of installation and is covered by a supplier or applicable warranty, we will review the issue according to the relevant warranty terms.

6. Advance Payments

Advance payments for special-order spare parts, customised services or parts specifically purchased for a customer may be non-refundable once the order has been placed with the supplier.

7. Duplicate or Incorrect Payment

If you have been charged twice or have made an incorrect payment, please contact us with payment details. After verification, an eligible refund will be processed through the appropriate payment method.

8. Refund Processing

Approved refunds will be processed through the original payment method or another suitable method agreed upon by both parties.

Refund processing may take several working days depending on the payment provider, bank or payment method.

9. Annual Maintenance Services

For any AMC or maintenance package, specific cancellation and refund terms will be communicated at the time of purchase.

Refund eligibility may depend on:

• Services already provided

• Parts already used or installed

• Remaining duration of the maintenance package

• Applicable terms agreed at the time of purchase

10. No Refund in Certain Cases

Refunds may not be available in cases involving:

• Completed repair services

• Used filters or spare parts

• Pre-existing or unrelated product faults

• Damage caused by customer misuse

• Electrical or water supply issues outside our control

• Customer refusal of service after inspection or diagnosis

• Special-order parts already purchased

11. Contact Us

For cancellation, refund or payment-related queries, please contact:

Hi Tech Aqua Solutions
Sr. No. 114, Bhumkar Chowk, Shop number 5 M K Vision, beside hotel LIVE, Wakad, Pune, Maharashtra 411057
Phone: +91 87672 45275
Email: info@hitechaquasolutions.in

We will review your request and respond as soon as reasonably possible.