T & C

Terms & Conditions

Effective Date: 25 August 2026

Welcome to Hi Tech Aqua Solutions. By accessing our website or booking our services, you agree to comply with the following Terms & Conditions.

1. Our Services

Hi Tech Aqua Solutions provides independent RO and water purifier-related services, including:

• RO water purifier inspection and repair

• RO, UV and UF servicing

• Water purifier installation

• Filter and spare-part replacement

• Routine maintenance and cleaning

• Annual maintenance services, where applicable

Service availability may depend on the customer’s location, product condition and availability of technicians or spare parts.

2. Independent Service Provider

Hi Tech Aqua Solutions is an independent water purifier repair and maintenance service provider.

Unless expressly stated and supported by valid authorization, we are not an authorized service center or official representative of any specific water purifier brand. Brand names, where used, are only for identification of compatible products or services.

3. Service Charges

Inspection, visiting, diagnosis, repair, installation, servicing and spare-part charges may vary depending on:

• Type and model of water purifier

• Nature of the problem

• Required labour

• Spare parts required

• Customer location

Applicable charges will be communicated to the customer before major repair work is carried out wherever reasonably possible.

4. Spare Parts

Replacement parts may be charged separately unless otherwise mentioned in the service quotation.

Availability of spare parts may vary. The customer will be informed about applicable charges for additional parts required for repair or replacement.

5. Customer Responsibilities

The customer agrees to provide accurate contact, address and service information.

The customer must ensure reasonable access to the water purifier and provide a safe working environment for the technician.

6. Service Completion

Our technician will make reasonable efforts to diagnose and resolve the reported issue. However, complete repair may not always be possible if:

• The unit has severe or non-repairable damage

• Required spare parts are unavailable

• The product has been modified or damaged

• The problem is related to an external electrical or water supply issue

7. Warranty on Service

Any service warranty, if applicable, will be communicated separately at the time of service.

Warranty does not generally cover new or unrelated faults, physical damage, misuse, damage caused by water or electricity supply issues, or issues involving parts not replaced by us.

8. Payments

Payment for completed services and approved spare parts is due as communicated during or after service completion.

We reserve the right to require advance payment for certain spare parts, special orders or service requirements.

9. Cancellation

Cancellation of service bookings is subject to our Cancellation and Refund Policy. Any technician visiting or inspection charges already incurred may be non-refundable.

10. Limitation of Liability

Hi Tech Aqua Solutions will make reasonable efforts to provide professional and reliable services. However, we shall not be liable for indirect or consequential losses arising from:

• Product condition before service

• Pre-existing internal damage

• Manufacturer defects

• Water quality or water supply issues

• Electrical problems

• Customer misuse or unauthorized modifications

11. Website Information

We make reasonable efforts to keep information on our website accurate. However, services, pricing, offers and availability may change without prior notice.

12. Changes to Terms

Hi Tech Aqua Solutions may modify these Terms & Conditions at any time. Updated terms will be posted on this page.

13. Contact Us

For questions regarding these Terms & Conditions, please contact:

Hi Tech Aqua Solutions
 Sr. No. 114, Bhumkar Chowk, Shop number 5 M K Vision, beside hotel LIVE, Wakad, Pune, Maharashtra 411057
Phone: +91 8767245275
Email: info@hitechaquasolutions.in